Cancellation of accommodation contract without penalty, change to 'day' → 'within 24 hours'

Dispute resolution criteria have been established to change the time when accommodation contracts can be canceled without penalty from 'the day of the contract' to 'within 24 hours of the contract'.

The Fair Trade Commission announced that the revised Consumer Dispute Resolution Standards, which include these contents, will be implemented from today (27th).

This criterion becomes the basis for agreement or recommendation for dispute resolution if the parties to the dispute do not express their intention to resolve it.

In this standard, the FTC clarified when accommodation contracts can be canceled without penalty as "within 24 hours after contract" from the date of the existing contract.

According to the existing standards, the FTC explained that if the contract was signed at 9 a.m., the cancellation time would be 15 hours, and if the contract was signed at 9 p.m., the difference would be 3 hours, but there was a problem with equity.

However, if the contract is imminent and the scheduled date of use overlaps within 24 hours after the contract, a proviso clause is attached to limit the possible cancellation time of the non-penalty to before 0 o'clock the scheduled date of use.

The Fair Trade Commission said accommodation operators should grant a grace period if it is difficult to apply the revision immediately due to changes in the internal reservation system, but clearly notify the timing of the application to prevent further disputes.

The standard also includes expanding the application of refurbished parts, which could only be used for TVs and smartphones during repairs, to all electronics and office devices.

The FTC explained that it reflected the reality that the use of refurbished parts is recommended worldwide in terms of preventing environmental pollution and recycling resources.

The refurbished parts have improved performance and quality to the same level as the new products, and the price is about 50% cheaper than the new products, while the warranty period is extended from two months to one year.

However, when a business operator applies a refurbished part, it must notify the consumer of the application target, details, and price.

Whether or not the quality guarantee period, which was highly disputed, has passed was newly set based on the 'date when repairs, etc. were received'.

This is a measure to prevent some practices of charging repair fees if the repair is completed after the warranty period has expired due to business reasons.