Kim Sang-wook of the ruling party, "56% of civil servants in civil service affairs experienced 'malicious civil complaints'"

According to a survey, more than half of civil servants in charge of civil affairs suffered malicious complaints that persistently demanded calls or interviews for unreasonable reasons.

At the request of Kim Sang-wook, a member of the National Assembly's Public Administration and Security Committee, the Ministry of Public Administration and Security surveyed 74,280 local government officials who are mainly in charge of public affairs from the 25th to the 26th of last month, and 56% of the respondents said they had received constant and repetitive calls and interviews from civil petitioners.

62.5% of respondents said they received malicious complaints more than once a week and 3.1% said they received more than 7 times a week, and 76% said "more than 30 minutes" per complaint.

As for the difficulties caused by malicious complaints, 34.8% of the respondents had the highest decline in motivation to work, followed by fear of responding to complaints, mental disorders such as depression and panic disorder, and delays in work processing.

Rep. Kim said regulations should be reorganized to limit abnormal civil complaints by specifying specific reasons, and at the same time, he stressed the need to come up with measures such as the establishment of a punishment clause for the head of the agency if an accident occurs due to the head of the agency's failure to protect the person in charge of handling civil complaints.